Complaints Procedure

If you wish to register a complaint, please write to Compliance Officer, ERG Financial Planning Ltd, 11a Lammerview Terrace, Gullane, East Lothian, EH31 2HB or telephone 01620 842770.

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567.